Refund policy

Refund Policy

Fashion Gal, 13774 Foothill Blvd, Sylmar, CA 91342, United States. Questions about a return go to support@fashiongalstore.com.

1. Return window

You may return a dress within 30 days of the date it was delivered to you.

Requests made after the 30th day cannot be accepted. The delivery date is the one recorded by the carrier that brought the parcel.

2. Condition of the item

A returned dress must be unworn, unwashed and still have its original tags attached.

We cannot accept a dress that has been worn outside the house, altered, washed, scented, or returned without its tags. Trying a dress on indoors is expected and does not affect your return.

3. Who pays the return shipping

You pay the cost of return shipping, except where the dress arrived damaged, faulty, or was not the item you ordered, in which case we pay it.

Where we are at fault, email us first and we will send a prepaid label rather than asking you to pay and claim it back.

4. Restocking fee

There is no restocking fee on any return.

You are refunded the price you paid for the dress. Original shipping charges are refunded only where the return is the result of our error.

5. How to start a return

Email support@fashiongalstore.com with your order number and the name of the dress, and we reply within 3 business days.

Do not send a parcel back before you have heard from us, because we need to give you the return address for your order. Returns sent without notice may be delayed.

6. Refunds

Once your return arrives and is checked, we issue the refund to the original payment method within 10 business days.

Your bank or card issuer may take a further few days to show the credit on your statement, which is outside our control.

7. Exchanges

We handle exchanges as a return followed by a new order.

This is the fastest route, because it does not hold your size while a parcel is in transit. Tell us in your email if you intend to reorder and we will watch for it.

8. Unresolved problems

If a return is not resolved within 3 business days of your email, it is escalated to the store owner.

You can also call the store on (818) 362-8286 during opening hours: Monday to Saturday 10:30 AM to 7:45 PM, and Sunday 10:30 AM to 6:30 PM, Pacific Time.