Shipping policy

Shipping Policy

Fashion Gal ships from Sylmar, California. Questions about a delivery go to support@fashiongalstore.com.

1. Where we ship

We ship to addresses within the United States.

We do not currently ship internationally. If your address is outside the United States, checkout will not offer a rate for it.

2. Shipping rates

Standard shipping is $8, and it is free on orders of $70 or more. Express shipping is $15.

The rate that applies to your order is calculated and shown at checkout before you confirm payment. There are no handling fees added afterwards.

3. Order cut-off time

Orders placed before 2 PM Pacific Time on a business day begin handling that same day.

Orders placed after 2 PM, at a weekend, or on a public holiday begin handling on the next business day.

4. Handling time

We take 1 to 3 business days to pick, pack and dispatch an order.

Business days are Monday to Friday and exclude public holidays. You receive a confirmation when the parcel leaves us.

5. Transit time

Carriers take a further 4 to 8 business days to deliver within the United States.

Total time from order to doorstep is therefore usually 5 to 11 business days. Transit time is the carrier's, not ours, and severe weather or carrier backlogs can extend it.

6. Tracking

Every order ships with tracking, sent to the email address used at checkout.

If the tracking has not updated for 5 business days, email support@fashiongalstore.com with your order number and we will open a trace with the carrier.

7. Addresses and failed deliveries

We ship to the address exactly as it is entered at checkout.

Tell us within 1 business day if you notice a mistake, and we will correct it if the parcel has not gone out. A parcel returned to us because the address was wrong or undeliverable can be reshipped once the return arrives, with shipping charged again.

8. Damaged or missing parcels

Report a damaged or missing parcel to support@fashiongalstore.com within 14 days of the delivery date.

Send photographs of the packaging and the dress where there is damage. We reply within 3 business days and cover the cost where the fault is ours or the carrier's.